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Returns & Exchanges

To avoid any disappointment with your order, please carefully read our returns policy below.

Final Sale:
All sales are final at Baac Studio. As our products are carefully crafted, we do not offer returns, exchanges, or refunds for change of mind. Please double-check your order before purchasing.

Faulty Products:
We take great care in ensuring all items are thoroughly checked before dispatch. If you believe your item is faulty, please contact us at info@baacstudio.com within 7 days of receiving your order. Include a brief description and clear photos of the fault. We will offer a solution, which may include a repair or replacement depending on the issue.

Please note that we do not consider faults caused by misuse or damage after receipt of the item. All faulty items must be returned clean and in their original condition.

Exchanges (where applicable):
Exchanges are only accepted in the case of faulty items, provided the product is unworn and in its original condition. We cannot guarantee availability for exchanges, so we recommend contacting us promptly for assistance.

Sale Items:
Only regular-priced items are eligible for exchanges or refunds. Sale items are not refundable or exchangeable.

Refunds (where applicable):
Refunds will only be processed for faulty items that cannot be repaired or replaced. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 14 days. Shipping costs are not refundable.

Return Shipping:
Customers are responsible for return shipping costs, and we recommend using a trackable shipping method. Baac Studio is not responsible for items lost or damaged in transit.

Late or Missing Refunds:
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still haven’t received your refund after contacting your bank and credit card company, please reach out to us at info@baacstudio.com.